Appendix A – Information about the processing
A.1.1. The purpose of the data processor's processing of personal data on behalf of the data controller
A.1.1.2 Support
The purpose of the processing is to provide support services to the data controller as further specified in the Service Agreement regarding supply of Services entered into between the parties. This includes specific tasks requested by the data controller.
A.1.2 The data processor's processing of personal data on behalf of the data controller shall mainly pertain to (the nature of the processing)
A.1.2.2 Support
The data processor delivers support to the data controller’s employees etc. Any work undertaken by the data processor as part of this support, and which includes processing of personal data on behalf of the data controller, will be based on a specific request of the data controller.
The data processor will provide support to the data controller as regards the data controller's day-to-day operation of the data controller's IT systems. At the request of the data controller, the data processor may take over the data controller's management of the data controller's IT system in the workplace or servers via TeamViewer or Remote Desktop for a specific task. In addition, the data processor may access systems for the purpose of troubleshooting and operational tasks.
In case of software failures or failures in the data controller's IT system in general, the data processor may obtain the database from the data controller for the purpose of troubleshooting, making corrections, etc. This is always subject to prior Service Agreement.
In specific situations, processing may include organisation, structuring, facilitation, temporary storage, filtration, troubleshooting, adaptation or alteration, retrieval, consultation, use, alignment, combination, restriction or erasure of personal data when so required in connection with the supply of the agreed Services, or if so required in order to comply with a request from the data controller.
A.1.3. The processing includes the following types of personal data about data subjects
The nature of the processing activities provided by the Data Processor to the Data Controller does not make it possible to specify exactly which types of personal data are involved in the processing.
Unless the Data Controller specifies the exact types of personal data below, it is therefore agreed that the Data Processor shall process the types of personal data that the Data Controller stores in the systems and services provided by the Data Processor.
Types of personal data specified below:
A.1.4. The processing includes the following categories of data subjects
The nature of the processing activities provided by the Data Processor to the Data Controller does not make it possible to specify exactly which categories of data subjects are involved in the processing.
Unless the Data Controller specifies the exact categories of data subjects below, it is therefore agreed that the Data Processor shall process the categories of data subjects that the Data Controller processes in the systems and services provided by the Data Processor.
Categories of data subjects specified below:
